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Buying guide

My AI Front Desk pricing: what the plan counts and what changes the total

How My AI Front Desk plans are built: included voice minutes, overage credits, trial terms and a break-even check you run with your own call counts.

Last materially reviewed 2026-10-23

Quick answerThe vendor lists one self-serve plan with 200 voice minutes a month, a monthly credit pool for extra usage and no per-seat or per-call fees, plus a quote-based tier for higher volume. Prices sit on the vendor's live page; the break-even check here uses your own call counts.
My AI Front Desk is likely to fit when

✓ Owners of one-to-ten person service businesses who miss calls while on the job

✓ Shops whose callers mostly want a booking, a quote request or a message taken

✓ Teams with a person or phone number that can take transferred calls

✓ Owners who want chat, text and a simple CRM on the same plan as the phone agent

Important limitations

— Businesses whose callers must reach a person every time

— Shops with steady volume above the plan's stated range

— Practices that cannot use any vendor without a signed privacy agreement in place

— Owners who need measured call-quality results before they try anything

My AI Front Desk pricing: one self-serve plan and a quote tier

The vendor's pricing page lists two levels. Business-in-a-Box is the self-serve plan for small businesses. It can be billed monthly or annually, and the annual choice carries a saving badge. Partner / Enterprise is a custom quote for teams handling 25 or more interactions a day. Plans were read on October 23, 2026, and prices are left to the live page because they depend on the billing choice and can change.

The vendor sizes the self-serve plan at 1 to 10 interactions a day. Its FAQ says businesses running more than 25 interactions a day move to the quote tier. The pages do not say what applies between those figures, so ask before you assume the plan covers your volume.

What the self-serve plan includes each month

  • Voice: 200 minutes of phone calls and website voice chats.
  • Text and chat: 400 text messages and 100 website chat conversations.
  • Capture: 300 website form submissions and 500 email drafts.
  • Setup limits: 20 knowledge-base pages, two editor seats with unlimited view-only seats, three notification recipients and the last 200 interaction logs.
  • Connections: Zapier is included. Direct API access, custom work and a dedicated account manager are listed for the quote tier.
  • Outbound: outbound calls have a hard cap of 20 a day on the self-serve plan.

Overage credits and other fees that change the total

Past the included voice minutes, usage draws on a pool of 1,000 overage credits that renews each month. Voice uses 25 credits a minute, which the vendor says covers about 40 extra minutes. Texts use 4 credits each, chat conversations 5 and form submissions 4. Unused pool credits expire at the end of the month. When the pool runs out, auto-reload adds more credits, and credits bought that way do not expire. The credit prices are on the live page.

Three other items can move the total. The terms say fees may change and that tax can be added to the subscription fee. They say you remain responsible for usage fees during a free trial. And the pricing page lists no per-seat or per-call fees, so a busier month costs more only through credits or a move to the quote tier.

Trial and cancellation terms: what the pages say, and where they differ

The pricing page offers a 7-day free trial on the self-serve plan and says you can cancel anytime. The terms add that if you continue after the trial, the subscription starts and your payment method is charged. Cancellation runs through your account settings or customer service, access lasts to the end of the billing period, and refunds are generally not provided, with exceptions at the vendor's discretion.

The pages also differ with each other. The home page FAQ describes a Free plan with no credit card required. The pricing page FAQ says there is no permanently free plan. The terms say current subscription fees are outlined on the pricing page, so this guide follows the pricing page and the terms. Read what the sign-up screen says on the day you start.

Is it worth the fee? A break-even check with your own numbers

The vendor's own FAQ says a business with low call volume and full phone coverage during opening hours gets less from the product than one whose phone rings outside staffed hours. Worth comes down to one comparison: the revenue in calls you miss now against the monthly cost. Use your own figures at each step.

  • Count answered and missed calls for four weeks, including after hours.
  • Estimate how many missed calls were new customers who would have booked.
  • Multiply by the value of one booked customer to get the monthly revenue at risk.
  • Add the plan fee, expected overage credits and tax to get the monthly cost.
  • If the revenue at risk is below the cost, a voicemail greeting may be enough. If it is well above, the plan is a candidate, and a human service must clear the same test.

How other receptionist services count a month, for comparison

Each vendor's live page has its figures. The small-business shortlist explains how to compare them against your call log.

  • Smith.ai AI receptionist: a free tier of 25 live calls a month, then paid plans priced per call.
  • Smith.ai virtual receptionists: monthly plans with call allowances of 30, 90 or 300 calls and a per-call charge beyond them.
  • Ruby: monthly plans by receptionist minutes, with separate chat plans.
  • Goodcall: monthly plans by unique customers served, with no per-minute charge.
  • Dialzara: monthly plans by included talk minutes, with a per-minute rate beyond them.
  • Upfirst: monthly plans by included calls, with a per-call rate beyond them.
Source boundary

The evidence behind this buying guidance

This guide draws on My AI Front Desk pricing page, My AI Front Desk home page, My AI Front Desk terms of service, Smith.ai AI receptionist page. Merchant-controlled records describe the provider’s own capabilities, terms or standards; they do not independently validate those claims. Other cited records provide additional context. A different publisher or a research, regulatory or certification label does not by itself establish independence, relevance or product validation.

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My AI Front Desk reviewA review of My AI Front Desk (Frontdesk AI) for small service businesses: what it does on a call, where it stops and how its plan counts usage.What it isWhat My AI Front Desk is, how a call moves from ring to summary, what comes with the plan and who it fits, in plain language for small business owners.vs Smith.aiMy AI Front Desk and Smith.ai side by side: AI-only versus AI with human receptionists, how each counts a month, setup, testing and who should pick which.Best for small businessHow to pick an AI receptionist for a small service business: four checks, six services read from their own pages, and fit notes for trades, law and clinics.

Sources used for this page

These records support the facts and comparisons above. Merchant-controlled records are labelled so you can separate product claims from independent evidence.

  1. My AI Front Desk pricing page — Merchant documentation · myaifrontdesk.com · Merchant-controlled · checked 2026-10-23
  2. My AI Front Desk home page — Merchant documentation · myaifrontdesk.com · Merchant-controlled · checked 2026-10-23
  3. My AI Front Desk terms of service — Merchant documentation · myaifrontdesk.com · Merchant-controlled · checked 2026-10-23
  4. Smith.ai AI receptionist page — Alternative provider · smith.ai · Publisher independence not verified · checked 2026-10-23
  5. Smith.ai virtual receptionist plans page — Alternative provider · smith.ai · Publisher independence not verified · checked 2026-10-23
  6. Ruby plans and pricing page — Alternative provider · ruby.com · Publisher independence not verified · checked 2026-10-23
  7. Goodcall pricing page — Alternative provider · goodcall.com · Publisher independence not verified · checked 2026-10-23
  8. Dialzara pricing page — Alternative provider · dialzara.com · Publisher independence not verified · checked 2026-10-23
  9. Upfirst pricing page — Alternative provider · upfirst.ai · Publisher independence not verified · checked 2026-10-23