How-to guides

How to set up and test an AI receptionist

Step-by-step help for preparing your call log, writing the knowledge base and transfer rules, testing before launch and checking the first week of calls.

Go live with an agent you have tested on your own call scenarios.

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How to set up an AI receptionist: from call log to first week of live calls

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How to set up an AI receptionist: prepare your call log, write the knowledge base and transfer rules, test before launch and check the first week of calls.

Bottom line: Setting up an AI receptionist takes four jobs: count your calls, write the knowledge base and transfer rules, test every scenario on a real phone, then forward the line and read the first week of logs. The steps below follow My AI Front Desk's help center.

Practical guide

What is My AI Front Desk? A plain-language guide for small business owners

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What My AI Front Desk is, how a call moves from ring to summary, what comes with the plan and who it fits, in plain language for small business owners.

Bottom line: My AI Front Desk is a subscription AI receptionist. You forward your business line to it, it answers in your business name, collects details, books appointments and texts callers, and it hands calls to your team under rules you set. The vendor's pages also call it Frontdesk or Frontdesk AI.